Customer Care Executive

28,000 - 48,000 /month*

Sequel Hr

Malad (West), Mumbai

₹13,000 incentives included

6 - 48 months Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, PF

Internet Connection, PAN Card, Aadhar Card

Job Description

We are looking for a Customer Care Executive to join our team at Sequel Hr. The role offers ₹28000 - ₹48000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Sequel Hr?
Ans : Candidates should have a 12th Pass and above qualification and skills like International Calling for this Customer Care Executive job offered by Sequel Hr.
How much can you earn in this position?
Ans : You can earn between ₹28,000-₹48,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 10 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like International Calling.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Malad (West), Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like International Calling with 1-4 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹28,000-₹48,000 per month. This is a Full Time job and has 10 openings.