International Non Voice Process

30,000 - 34,000 /month

Teleperfomance

Malad (East), Mumbai

6 - 12 months Experience in Customer Support / TeleCaller

Replies in 24hrs

25 Openings

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a International Non Voice Process to join our team at Teleperfomance. The role offers ₹ 30,000 - ₹ 34,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 6 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this International Non Voice Process job

Who is eligible to apply for this International Non Voice Process job at Teleperfomance?
Ans : Candidates should have a Graduate and above qualification and skills like Query Resolution, Non-voice/Chat Process for this International Non Voice Process job offered by Teleperfomance.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹34,000 per month in this International Non Voice Process position.
What shift and timings does this job follow?
Ans : This International Non Voice Process job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (East), Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Non Voice Process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a International Non Voice Process, you will work on skills like Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This International Non Voice Process job is located in Malad (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 1-1 years of experience is ideal for this International Non Voice Process job.
Why should you apply for this International Non Voice Process job?
Ans : This International Non Voice Process job offers a salary between ₹30,000-₹34,000 per month. This is a Full Time opportunity and has 25 openings available.