Customer Care Executive

30,000 - 35,000 /month

Teleperformance

Malad (West), Mumbai

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Rotational Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

We are looking for a Customer Care Executive to join our team at TELEPERFORMANCE. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 30,000 - ₹ 35,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like International Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹30,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 50 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Malad (West), Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like International Calling, Query Resolution, Non-voice/Chat Process with 1-1 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 50 openings.