Customer Care Executive

Job Title: Customer Service Executive – Upstox IB (Inbound Process)

Location: Thane Highstreet, Maharashtra

Job Type: Full-Time (On-site)

Shift Timing: 8:00 AM – 5:00 PM (Day Shift)

Job Overview:

We are seeking enthusiastic and customer-focused individuals to join our Inbound Customer Service team at Upstox IB. This role is purely customer service-oriented, with no sales or targets involved. Ideal candidates will possess strong English communication skills and a passion for assisting customers.

Key Responsibilities:

• Handle inbound customer inquiries professionally and efficiently.
  
  

• Provide accurate information regarding products and services.
  
  

• Resolve customer issues and complaints with empathy and professionalism.
  
  

• Maintain detailed records of customer interactions.
  
  

• Collaborate with team members to ensure high-quality customer service.
  
  

Qualifications:

• Minimum educational qualification: HSC (12th pass).
  
  

• Freshers are welcome to apply; prior customer service experience is a plus.
  
  

• Excellent verbal and written communication skills in English.
  
  

• Strong problem-solving abilities and attention to detail.
  
  

• Ability to work independently and as part of a team.
  
  

Compensation:

• CTC: ₹18,836 per month
  
  

• In-hand Salary: ₹16,258 per month
  
  

Interview Process:

• Single operational round of interview.
  
  

Why Join Us:

• Stable day shift with no rotational hours.
  
  

• No sales pressure or targets.
  
  

• Opportunity to work with a leading financial services company.
  
  

• Supportive work environment with growth opportunities.
  
  

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Npm Recruitment.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Npm Recruitment
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.