Customer Care Service

Job Description – Customer Experience Officer
Role: Customer Experience Officer
Function: Customer Service
Level: Professional
Location: Thane / Mumbai

Key Responsibilities

• Handle inbound and outbound calls from PAN-India customers and prospects.

• Provide accurate information and support related to General Insurance products.

• Ensure high levels of customer satisfaction and service quality.

• Meet assigned KPIs related to productivity, quality, and customer experience.

• Conduct customer engagement and satisfaction surveys.

• Perform upselling and cross-selling as per ongoing contact center campaigns.

• Maintain proper documentation and follow process guidelines.

Eligibility / Job Requirements

• Graduate / Postgraduate from a recognized university.

• Minimum 3+ years of experience in a domestic or international contact center / service setup.

• At least 1 year of inbound & outbound calling experience is mandatory.

• Tamil language proficiency is mandatory (verbal fluency required).

• Good command over English and Hindi is preferred.

• Excellent communication and customer handling skills.

• Experience in captive contact centers will be an added advantage.

• Willingness to work in rotational shifts, including weekends and public holidays.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.