Customer Care Executive

The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

• Providing support and resolve technical issues via email and other electronic communications

• Building credibility and trust with the customer by empathizing with their problem in words

• Proactively understanding their needs and responding promptly to resolve their issue

• Applying advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs

• Leveraging their experience to provide feedback to the team on how to improve client services

• Driving customer communication during critical events

• An obligation to deliver exceptional  customer service

• Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems

• Demonstrate empathy and patience to the customer

• Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

• Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken

• Ensure policies and procedures are followed 

• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer

• Learn and retain a thorough working knowledge of all existing and new process and procedures

• Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT

• Attend Team Meetings/additional training sessions as scheduled

• Performs other duties as assigned

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs

• Ability to work in a fast-paced, hectic, changing environment

• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

• Ability to operate a personal computer

• Ability to adhere to all organizational policies and procedures

• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

• Ability to perform basic mathematical functions

• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

• Must successfully pass a background check

• Plus 2 is a must 

• Graduation degree is a plus

• Must have at least six months customer service experience or equivalent

• Experience in the gaming/tech support industry is a plus

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹34000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., INTOUCHCX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at INTOUCHCX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.