International Customer Support Executive

Greetings from IntouchCX !

Urgent Hiring | International Voice - Apply Now!

We are currently Hiring for International Voice Process

Customer Service Associate
Contact Details: HR -Henry
Mobile number : 7406234123
Email ID : henry.maram@intouchcx.com
Immediate Joiners Required

The role of Customer Support Associate (CSA), will be responsible for:

• Having daily interactions with the customer to handle issues from

• end to end via call

• Going the extra mile to engage customers in solving issues and

• ensuring satisfaction

• Quickly and effectively building rapport with customers while

• diagnosing and resolving issues

• Providing white glove service and having the ability to provide an

• overall excellent customer experience

• Managing customer expectations regarding estimated response

• times

Requirements:-

• An obligation to deliver exceptional customer service

• Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted

• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions

• Actively read the player, and show empathy and patience

• Ensure policies and procedures are followed on calls and Discord tickets

Critical Skills:-

• Above average verbal and written communication skills - ability to

• speak accurately, using proper grammar, and good enunciation

• Ability to show high emotional intelligence by remaining calm under

• pressure while solving the customers concerns

• Ability to listen attentively and to use information provided by clients to

• tailor responses and actions to meet the clients specific needs

• Ability to learn new skills and quickly absorb and interpret new

• information, products, and features from the perspective of the

• customer

Educational/Work Experience and Requirements

• Must have minimum 6 months experience in customer support

• Must successfully pass a background check

• High school diploma or equivalent required

• Post secondary degree is a plus

Benefits:-

• An attractive compensation package with performance-based incentives

• Incredible learning and growth opportunities

• Outstanding rewards and recognition program & employee engagement activities

• Free Food and Transport while working on-site

• Medical Insurance

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹36000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., INTOUCHCX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 99 International Customer Support Executive at INTOUCHCX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Night Shift.