Customer Care Executive

About The Company: 

We specialize in connecting top-tier talent with companies looking for skilled, 

motivated, and passionate professionals. Our approach is tailored to both, meet the 

needs of businesses and support candidates in finding roles where they can thrive. 

The Role: 

The role typically involves handling both inbound and outbound customer 

interactions. In this role, you would be responsible for managing customer queries 

through various channels, like phone, email, live chat, or social media, and also 

proactively reaching out to customers for follow-up or to offer assistance. 

Key responsibilities: 

• Inbound Customer Support: 

• Answering calls and messages: Respond to customer inquiries, 

troubleshoot issues, and provide accurate information about products or 

services. 

• Problem-solving: Resolve customer concerns, offer solutions, and ensure 

customer satisfaction. 

• Order Management: Process orders, returns, exchanges, and refunds 

where necessary. 

• Technical Assistance: Assist customers with technical issues related to 

products or services 

• Outbound Customer Service: 

• Follow-up Calls: Reach out to customers to ensure they are satisfied 

with the service or product, gather feedback, and address any lingering 

issues. 

• Customer Retention: Proactively offer solutions or promotions to retain 

customers, or address potential churn. 

• Service Updates: Notify customers about updates, new products, or 

changes in policies. 

• Survey or Feedback Collection: Conduct customer satisfaction surveys 

to gather feedback on services and improve processes. 

• Multitasking and Time Management: You’ll be expected to handle both 

incoming and outgoing interactions efficiently, prioritizing tasks as needed

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹26000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Digital Seeds.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at Digital Seeds
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.