Customer Care Executive

18,000 - 72,000 /month*

Conviction Hr

Mindspace, Mumbai

₹18,000 incentives included

0 - 6+ years Experience in Customer Support / TeleCaller

9 Openings

Incentives included

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

All Education levels

All genders

5 days working | Day Shift

Job Description

We are looking for a Customer Care Executive to join. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to international BPO. The role offers ₹18000 - ₹54000 salary based on experience with 0-18000 incentives and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is above 10th and 0 to 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a night fixed shifts or night Rotational Shifts.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹72000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Conviction Hr.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 9 Customer Care Executive at Conviction Hr
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.