Counsellor

Ensures all Sop’s are adhered to, and we provide “Care like no Other”

Every customer has a warm & caring experience aligned with the Service Experience Plan.

Ä Customer Journey:

- Builds rapport with customers & converts the prospectives into lifelong customers

- Understand the customers stated and unstated requirements; subtly link MH offerings with those expectations.

- Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship.

- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in financial negotiation.

- Based on the customer profile, up-sell and cross sell.

- If financial assistance required, coordinate with concerned authority.

- Deposit details & payment terms to be clarified to the patient.

- Follow up calls for: upcoming EDD; delivery package; bed booking.

- Organize customer engagement activity at regular intervals.

- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.

- Track CRM leads & maintains productivity data as per schedule

- To be constantly updated on competition activity - rates, products, discounts. 

- Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments.

- Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored.

Ä Consultant Management:

- Keep Consultants informed regarding their confirmed referral appointments.

- Keep the doctors (treating and referral) informed about the ongoing status of the patient.

- Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.

- Maintain a cordial and professional relationship with consultants.

Ä  Responsible for Outstanding Service Experience Delivery:

-   Ensures personal grooming as per standard; maintain discipline and decorum.

-   Contributes to implementation of the Service Vision

-   Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Counsellor job

1. What is the eligibility criteria to apply for this Counsellor job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mysore.
3. How many working days are there for this Counsellor job?
   Ans: This Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Counsellor job?
   Ans: No, there is no fee applicable for applying this Counsellor job and during the employment with the company, i.e., Motherhood Hospital.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Counsellor role?
   Ans: There is an immediate opening of 1 Counsellor at Motherhood Hospital
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Counsellor job?
   Ans: This Counsellor job has Rotational Shift.