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Customer Support Call Quality Analyst

salary 25,000 - 40,000 /month
company-logo
job companyWhite Dwarf Media Private Limited
job location turbhe, Navi Mumbai
job experience2 - 5 years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: Healthcare
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

We are looking for a Call Quality Analyst to join our team at White Dwarf Media Private Limited. The role offers ₹25,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 2 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Support Call Quality Analyst job

  1. What skills and experience do you need for this Customer Support Call Quality Analyst job?
    Ans : To apply for this Customer Support Call Quality Analyst job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-5 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹25,000-₹40,000 per month in this Customer Support Call Quality Analyst position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Call Quality Analyst job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in turbhe, Mumbai.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Call Quality Analyst job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Call Quality Analyst, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
  8. Where is this job located?
    Ans : This Customer Support Call Quality Analyst job is located in turbhe, Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-5 years of experience is ideal for this Customer Support Call Quality Analyst job.
  10. Why should you apply for this Customer Support Call Quality Analyst job?
    Ans : This Customer Support Call Quality Analyst job offers a salary between ₹25,000-₹40,000 per month. This is a Full Time opportunity and has 1 openings available.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Domestic Calling, Computer Knowledge, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 40000

Contact Person

Prachi

Interview Address

Everest Nivara, turbhe, Mumbai
Posted 6 hours ago
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