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Customer Experience Executive

salary 25,000 - 32,000 /month
company-logo
job companyTechnology Clinics
job location Vashi, Navi Mumbai
job experience2 - 3 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution

Job Highlights

sales
Industry Type: Healthcare
sales
Languages: Hindi, Marathi
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF
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PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Experience Executive to join our team at Technology Clinics. The role offers ₹25,000 - ₹32,000 and involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 2 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Customer Experience Executive job

  1. What are the eligibility criteria for this Customer Experience Executive job?
    Ans : Candidates should have a Graduate and above qualification with 2-3 years of experience and skills like Computer Knowledge, Query Resolution for this Customer Experience Executive job offered by Technology Clinics in Vashi, Mumbai.
  2. What salary is offered for this Customer Experience Executive job?
    Ans : The salary for this Customer Experience Executive job ranges between ₹25,000-₹32,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Experience Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Vashi, Mumbai.
  5. How many vacancies are there for this Customer Experience Executive job?
    Ans : There are 5 vacancies for this Customer Experience Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Experience Executive job is open for both male and female candidates.
  7. What does the role of Customer Experience Executive involve?
    Ans : As a Customer Experience Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Experience Executive position is Vashi, Mumbai.
  9. Who is the right fit for this Customer Experience Executive job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution with 2-3 years of experience is the right fit for this Customer Experience Executive job.
  10. What makes this Customer Experience Executive job a good opportunity?
    Ans : This Customer Experience Executive job is a good opportunity as it offers a salary between ₹25,000-₹32,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Query Resolution, Computer Knowledge, customer support

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 32000

Regional Languages

Marathi, Hindi

English Proficiency

Yes

Contact Person

Samiksha Mishra

Interview Address

Turbhe, turbhe, Mumbai
Posted a day ago
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