Call Center Executive

Position Overview

The Healthcare Call Centre Representative is responsible for providing high quality customer service and support to patients, healthcare providers.
This role involves handling inbound and outbound calls, responding to enquiries related to medical services, appointment Scheduling, Modifying Or Confirming Appointments With Doctors.

Key Responsibilities

1. Patient and customer support: Answering inbound & outbound calls to provide information about Health Care services, procedures with professionalism and empathy.
2. Assist patients with Appointment scheduling, modifying, or confirming appointments with doctors and other healthcare professionals.
3. Provide accurate information regarding healthcare services, insurance coverage, billing, and payment options
4. Document all interactions in the appropriate systems with accuracy and attention to details
5. Maintain performance metrics i.e., CPA, Call Quality, AHT, C-Sat, Schedule Adherence

Qualifications and Requirements

1. Any Graduate With Preferred Languages Hindi, Telugu & English
2. Previous experience in a call centre or customer service environment, preferably in healthcare
2. Strong communication and active listening skills
3. Basic System Knowledge 
4. Typing Skills 30 WPM
5. Time & Break Management Skills
6. 24/7 Rotational Shifts & One Week Off Except (Monday, Tuesday & Friday, Saturday)
7. 6 Days Working

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Call Center Executive job

1. What is the eligibility criteria to apply for this Call Center Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Call Center Executive job?
   Ans: This Call Center Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Center Executive job?
   Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., Apollo Homecare.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Center Executive role?
   Ans: There is an immediate opening of 1 Call Center Executive at Apollo Homecare
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Center Executive job?
   Ans: This Call Center Executive job has Rotational Shift.