.Supervise and lead a team of collection agents to achieve daily, weekly, and monthly recovery targets
.Allocate and monitor workloads, ensuring fair distribution and productivity.
.Handle escalated customer accounts or disputes to achieve resolution and maintain relationships.
.Ensure accurate and timely submission of MIS reports.
.Provide regular updates on collection performance, recovery trends, and account status to the client.
.Participate in client meetings and reviews to discuss performance, challenges, and strategic action plans.