Telesales

Job Responsibilities

• Counsel students and working professionals about online / distance learning programs offered by UNext partner universities.

• Handle inbound & outbound calls to prospective students.

• Understand student needs and recommend the right course/program.

• Explain course details, fees, eligibility, admission process, and career outcomes.

• Follow up with leads provided by the company (no cold calling usually).

• Convert inquiries into successful enrollments (sales-oriented role).

• Maintain accurate records in CRM systems.

• Achieve monthly admission targets.

• Coordinate with internal teams for documentation and onboarding.

Required Skills

• Strong communication skills (English + Hindi/Regional language).

• Convincing and sales-oriented mindset.

• Ability to handle pressure and targets.

• Good listening and problem-solving skills.

• Basic computer knowledge (CRM, MS Excel, calls).

Preferred Qualifications

• Graduate / Undergraduate (any stream).

• Experience in EdTech, sales, counseling, BPO, or telesales is a plus.

• Freshers with good communication skills are welcome.

Key Performance Indicators (KPIs)

• Lead conversion rate

• Daily call productivity

• Enrollment numbers

• Follow-up efficiency

Salary & Benefits

• Fixed salary + performance-based incentives

• Training & growth opportunities

• Career progression into Senior Counselor / Team Lead

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.