Telecalling Team Leader

Key Responsibilities:

1. Team Management

• Supervise a team of telecallers or customer service executives.

• Plan and allocate daily targets for calls, leads, or conversions.

• Conduct daily team huddles to share updates, motivate, and align goals.

• Manage attendance, schedules, and adherence to shift timings.

2. Performance Monitoring

• Track individual and team performance using reports and KPIs.

• Ensure achievement of daily, weekly, and monthly targets.

• Identify performance gaps and implement corrective actions or coaching.

3. Quality & Process Compliance

• Monitor call quality through audits or live listening.

• Ensure adherence to scripts, call guidelines, and company policies.

• Handle escalated customer issues efficiently and professionally.

4. Training & Development

• Conduct regular training or refresher sessions for team members.

• Provide ongoing feedback and skill development support.

• Mentor new hires to achieve performance standards quickly.

5. Reporting & Communication

• Prepare and share daily/weekly reports on team performance.

• Communicate key updates, targets, and challenges to management.

• Coordinate with other departments (HR, Operations, etc.) for smooth workflow.

6. Motivation & Engagement

• Maintain team morale through recognition and positive reinforcement.

• Encourage a healthy, target-oriented work culture.

Key Skills Required:

• Strong leadership and team management abilities.

• Excellent communication and problem-solving skills.

• Proficiency in CRM or dialer systems.

• Target-driven mindset with good analytical skills.

• Experience in domestic voice process preferred.

NOTE: Immediate joiners preferable

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 2 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹28000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., Vecura Wellness Clinic.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 2 Telecalling Team Leader at Vecura Wellness Clinic
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.