Telecaller

The Team Leader in Health Insurance oversees a team of representatives or specialists to ensure efficient, accurate, and customer-focused delivery of health insurance services. This role is responsible for team performance, workflow management, training, and maintaining compliance with regulatory and company standards. The Team Leader acts as the main point of escalation and supports continuous improvement across operational processes.

Key Responsibilities:

1. Team Leadership & Performance Management

• Supervise, coach, and motivate team members to achieve individual and team KPIs (e.g., turnaround time, accuracy, customer satisfaction).

• Conduct regular performance evaluations and provide constructive feedback.

  2. Quality & Compliance

  • Ensure all team activities comply with regulatory requirements (HIPAA, CMS guidelines, local health regulations).

  • Conduct regular quality audits to ensure accuracy and adherence to policies.

  Skills:

• Strong knowledge of health insurance processes, terminology, and regulations.

• Excellent leadership, coaching, and conflict-resolution skills.

• Proficiency in insurance management systems and MS Office tools.

• Strong analytical, organizational, and communication abilities.

Benefits:

Competitive salary with performance-based increments.

Flexible scheduling to support work-life balance.

Employee recognition programs (awards, spot bonuses, appreciation events).

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Propel Finways Insurance Marketing Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at Propel Finways Insurance Marketing Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.