Outbound Calling: Making outbound calls to potential customers to promote products or services, generate leads, or conduct market research.
Inbound Call Handling: Addressing customer inquiries, complaints, and providing support over the phone.
Lead Generation: Identifying and qualifying potential leads to convert into sales.
Sales: Persuading customers to purchase products or services, and closing sales.
Customer Relationship Management: Building and maintaining positive relationships with customers, both existing and prospective.
Record Keeping: Maintaining accurate records of customer interactions, including call logs and notes.
Goal Achievement: Meeting or exceeding sales targets and call targets.