Quality Analyst

Job Title: Quality Analyst – BPO
Location: Thane
Salary: Up to ₹35,000 per month
Contact: 9987333314 (HR Aditya)

Job Description:
We are looking for an experienced Quality Analyst (QA) from the BPO industry with 1 to 5 years of on-paper QA experience. The candidate will be responsible for monitoring calls, evaluating performance, and ensuring quality standards are maintained. The role involves providing training, feedback, and guidance to agents on how to handle calls effectively, improve communication, and enhance customer satisfaction. You will work closely with team leaders to identify training needs and implement quality improvement strategies.

Responsibilities:

• Audit and evaluate inbound/outbound calls.

• Provide coaching on call handling and communication techniques.

• Conduct refresher training sessions for agents.

• Maintain daily and weekly quality reports.

Requirements:

• 1–5 years of on-paper QA experience in BPO.

• Excellent communication, listening, and analytical skills.

• Strong knowledge of quality tools and MS Excel.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., Jobsphere Hr Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 3 Quality Analyst at Jobsphere Hr Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.