Inside Sales Executive

Job Title: Customer Support Executive

Location: Yeshwanthpur, Bangalore

Company: ACT (Atria Convergence Technologies Pvt. Ltd.)

Job Description:

ACT (Atria Convergence Technologies Pvt. Ltd.) is seeking a Customer Support Executive to deliver high-quality assistance to existing and prospective customers. The ideal candidate will handle inbound and outbound customer interactions, resolve service-related queries, and ensure a smooth customer experience. You will be responsible for addressing customer concerns, explaining ACT services and plans, and maintaining accurate customer records while meeting service quality standards.

Key Responsibilities:

Handle inbound and outbound calls from customers regarding ACT broadband and digital services.

Resolve customer queries related to plans, billing, connectivity issues, and service requests.

Provide accurate information about available plans, upgrades, and offers.

Understand customer concerns and offer appropriate solutions to ensure satisfaction.

Coordinate with internal teams (technical/field/support) for issue resolution and follow-ups.

Maintain detailed records of customer interactions in CRM systems.

Follow up on pending queries or complaints to ensure timely closure.

Meet daily/weekly/monthly customer support and quality targets.

Requirements:

Minimum 12th pass; Graduation preferred.

1–5 years of experience in customer support, voice process, or call center operations.

Strong verbal communication and problem-solving skills.

Proficiency in English; Hindi/Kannada is an added advantage.

Willingness to work from office with 6-day working and rotational shifts.

Customer-centric mindset with the ability to handle queries patiently and professionally.

Benefits:

Competitive salary with performance-based incentives.

Free ACT Wi-Fi connection for employee’s family.

Opportunity to work with a leading ISP brand with career growth prospects.

Supportive work culture with structured training and processes.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.