Customer Relationship Executive

ABOUT US: Auto Workforces is an Automotive staffing and recruitment services firm with an office in Zirakpur, Punjab (India) a part of the broader Auto Workforces Inc., a Canada-licensed automotive recruitment agency that connects skilled talent with automotive employers, particularly in automotive service centres and dealerships. Our trusted partner dealerships across North India, including leading brands such as Maruti Suzuki, Kia, Volkswagen, Audi, Bajaj, Citroën, Tata, Honda, Ford, and Nexa across Punjab & Chandigarh Tricity.

Job Opening: CRE (Customer Relationship Executive) – Automobile Dealership

We are hiring enthusiastic and customer-focused CREs to manage customer communication, follow-ups, and coordination with sales and service teams at our automobile dealership.

Job Title: CRE (Customer Relationship Executive)
Openings: 10
Location:Jugiana, Ludhiana – 141010
Candidate Requirement:

• Female candidates required

• Pleasant personality and professional phone etiquette

Education Qualification:

• Graduation mandatory

Experience Required:

• Experience in automobile dealership preferred
  OR

• Experience in telecalling / customer calling preferred

Job Description:

The CRE will be responsible for handling customer communication through calls, ensuring timely follow-ups, service reminders, and collecting customer feedback. The role plays a key part in maintaining customer satisfaction and supporting sales and service operations.

Roles & Responsibilities:

• Handle inbound and outbound customer calls professionally

• Follow up on sales leads, service due reminders, and inquiries

• Collect customer feedback after sales and service

• Coordinate with sales and service teams for customer requirements

• Update customer details, call status, and remarks in CRM/DMS

• Handle customer queries and escalate issues when required

• Maintain call quality, accuracy, and follow-up timelines

• Support customer retention and repeat business activities
  

Skills Required:

• Good communication skills in Hindi, English & Punjabi

• Strong customer handling and follow-up abilities

• Basic computer knowledge (CRM/DMS preferred)

• Polite, patient, and service-oriented attitude

Interested candidates must apply and join our growing team.

Let’s Make the Strongest World Automotive Community!

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6+ years Experience.