A telesales job involves selling products or services to customers over the phone. It’s a type of sales role where communication, persuasion, and customer handling skills are key.
1. Core Responsibilities
• Making outbound calls to potential or existing customers
• Explaining products or services clearly
• Answering customer questions and handling objections
• Closing sales and achieving targets
• Following up with leads and maintaining customer relationships
• Updating customer records in CRM systems
2. Key Skills Required
• Strong verbal communication skills
• Persuasion and negotiation ability
• Active listening
• Patience and resilience (handling rejection is common)
• Basic computer skills (CRM, data entry)
3. Types of Telesales
Outbound telesales•: You call customers to sell
Inbound telesales•: You receive calls and convert inquiries into sales
5. Typical Qualifications
• Minimum high school or graduate
• Prior sales or customer service experience needed.
Fixed salary + incentives/commission
••• Fresher can also apply for this role••••