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Job Description – Telecaller (Collections)

Company: Acuerdo India Private Limited

Job Title: Telecaller – Collections

Location: Gurgaon, Haryana

Employment Type: Full-Time

About the Role

Acuerdo India Private Limited is looking for energetic, confident, and result-oriented Telecallers to join our Collections team. The role involves contacting customers regarding overdue loan payments, negotiating repayment plans, and ensuring timely recovery while maintaining a professional and customer-focused approach.

Key Responsibilities

- Call customers with overdue loan or credit accounts.

- Follow up on pending payments and encourage timely repayment.

- Negotiate payment schedules and settlements as per company guidelines.

- Update customer interactions and payment commitments in the CRM system.

- Handle customer queries professionally and provide appropriate resolutions.

- Achieve daily, weekly, and monthly collection targets.

- Ensure compliance with RBI guidelines and company policies during all customer interactions.

- Coordinate with Team Leaders and the Operations team for escalations.

Eligibility

- 10+2 / Graduate (Preferred).

- Freshers and experienced candidates are welcome.

- Experience in collections, telecalling, customer service, BPO, or sales is an added advantage.

Skills Required

- Good communication and negotiation skills.

- Basic computer knowledge.

- Ability to handle customer objections professionally.

- Target-oriented mindset.

- Positive attitude and willingness to learn.

Salary & Benefits

- Attractive Fixed Salary

- Performance-Based Incentives (No Cap)

- Monthly Rewards & Recognition

- Career Growth Opportunities

- Professional Training & Development

- Friendly and Supportive Work Environment

Working Days & Timings

- Monday to Saturday

- Day Shift

Join Acuerdo India Private Limited and build your career in the collections industry while earning attractive incentives and growth opportunities.

• It is a Full Time అమ్మకాలు / వ్యాపార అభివృద్ధి job for candidates with 0 - 2 years of experience.