Key Responsibilities Customer Relationship Management (CRM): • Manage customer interactions and maintain positive relationships through calls, emails, and CRM software. • Provide after-sales service support including query handling, complaint resolution, and feedback collection. • Update and maintain customer data in the CRM system(sheets). • Track customer service requests and ensure timely closures. • Act as a liaison between customers and internal departments (technical/service/accounts). Sales Coordination: • Support the sales team with documentation, quotations, follow-ups, and coordination with production/logistics. • Maintain sales records and monitor order progress. • Coordinate dispatch, installation scheduling, and customer communication. • Assist in preparing presentations, reports, and customer correspondence.