● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Identify and assess customers’ needs. ● Service customer in finding the right tenant / house as per the requirement of customer. ● Dial outbound and attend inbound calls from customers and leads. ● Use internal tools and methods to provide best possible service to the customer. ● Negotiate with leads on behalf of customers. ● Keep customers up-to date on the progress of his account. ● Follow communication procedures, guidelines and policies. ● Go extra mile to provide excellent customer service.