Representative:
1. Customer Assistance:
Responding to customer inquiries via phone, email, chat, or in-person.
Providing accurate information about products or services.
Assisting customers in troubleshooting issues and resolving complaints.
2. Problem-Solving:
Identifying customer concerns and finding appropriate solutions.
Escalating complex issues to higher support levels when necessary.
3. Communication & Documentation:
Maintaining clear and professional communication with customers.
Recording customer interactions for future reference and improvement.
4. Product & Service Knowledge:
Staying informed about company offerings to provide expert assistance.
Educating customers on product features and benefits.
5. Customer Satisfaction:
Ensuring a positive customer experience by handling interactions with empathy and patience.
Gathering feedback to improve customer service processes.