Respond to Inquiries: Answer customer questions via phone, email, chat, or social media about products, services, or policies.
Resolve Complaints: Handle issues such as product defects, service delays, or billing problems with empathy and efficiency.
Provide Technical Assistance: Help customers troubleshoot problems, navigate websites, or set up accounts.
Process Orders & Returns: Manage transactions, returns, exchanges, and refunds accurately.
Document Interactions: Maintain detailed records of customer interactions and feedback for future reference.
Key Skills Required
Strong communication and active listening
Patience and empathy
Problem-solving and adaptability
Product knowledge and attention to detail