Sales Manager

Role Overview

The Café Sales Manager will be responsible for managing the overall sales, customer service, and daily operations of the kids café and playzone. This role requires a customer-friendly personality, strong communication skills, and the ability to drive sales while ensuring a safe and enjoyable experience for children and parents.

✨ Key Responsibilities

1. Sales & Revenue Growth

• Achieve monthly sales targets for café items, party bookings, and playzone packages.

• Create and promote offers, memberships, and combos to increase revenue.

• Actively upsell food items and playzone services to walk-in customers.

• Maintain daily, weekly, and monthly sales reports.

2. Customer Service & Guest Experience

• Welcome customers and ensure a warm, child-friendly environment.

• Handle customer queries, bookings, and feedback professionally.

• Resolve complaints promptly and maintain high customer satisfaction.

• Ensure quick response to phone inquiries, WhatsApp chats, and online bookings.

3. Café & Playzone Operations

• Oversee day-to-day café operations including food service, hygiene, and ambiance.

• Ensure smooth functioning of the playzone during peak and non-peak hours.

• Coordinate with kitchen staff, helpers, and reception team.

• Monitor food preparation, serving time, and quality standards.

4. Team Management

• Manage, supervise, and train café staff, attendants, and playzone helpers.

• Prepare staff schedules and assign daily responsibilities.

• Maintain discipline, grooming standards, and teamwork.

5. Billing & Cash Handling

• Handle POS/billing software, cash, UPI payments, discounts, and coupons.

• Ensure accurate billing and end-of-day reconciliation.

• Maintain stock records for café items.

6. Marketing & Promotions

• Support marketing activities such as festival offers, weekend promotions, and loyalty programs.

• Coordinate with management for social media content, photos, and promotional videos.

• Help in planning and promoting birthday parties, events, and kids’ workshops.

7. Safety, Hygiene & Compliance

• Ensure café cleanliness, table sanitization, and safe food handling.

• Monitor kids’ playzone safety rules and ensure staff follow child-safety protocols.

• Conduct regular quality checks of café area, kitchen, and playzone.

🌟 Required Skills

• Strong communication & convincing skills

• Customer service mindset

• Sales target orientation

• Team leadership & coordination

• Basic computer & POS billing knowledge

• Problem-solving ability

• Kids-friendly and patient attitude

• Time management & multitasking

• It is a Full Time Sales / Business Development job for candidates with 2 - 3 years of experience.

More about this Sales Manager job

1. What is the eligibility criteria to apply for this Sales Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹50000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Sales Manager job?
   Ans: This Sales Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales Manager job?
   Ans: No, there is no fee applicable for applying this Sales Manager job and during the employment with the company, i.e., Kay Kay Facilities & Engineering Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales Manager role?
   Ans: There is an immediate opening of 1 Sales Manager at Kay Kay Facilities & Engineering Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Sales Manager job?
   Ans: This Sales Manager job has 09:00 AM - 06:00 PM timing.