Key Account Executive

Job Title: Key Account Executive
Department: Sales / Account Management
Location: Pune Reports
To: Operation Lead

Job Summary:

We are looking for a proactive and detail-oriented Key Account Executive – Operations to manage the end-to-end operational activities for strategic clients. In this role, you will act as the primary operational liaison, ensuring smooth coordination, timely execution of logistics services, and a high standard of customer satisfaction. You will work closely with internal departments and external partners to ensure service excellence and continuous improvement.

Key Responsibilities:

1.

Customer Support & Escalation Management

o

Address and resolve customer inquiries and escalations via email and phone.

o

Coordinate pickups and deliveries for major clients, ensuring timely and efficient service.

2.

Operational Reporting & Performance Analysis

o

Prepare and analyze service level performance reports, sales data, and reports on shortages, excesses, and damages to assess regional performance.

o

Investigate and resolve issues related to Proof of Delivery (POD) discrepancies, including shortages, excesses, and damages.

3.

Warehouse & Dispatch Coordination

o

Collaborate with warehouse teams to address dispatch-related queries and complaints, ensuring smooth operations.

4.

Vendor & Transportation Management

o

Coordinate with vendors and vehicle owners to manage transportation logistics effectively.

o

Ensure compliance with service agreements and maintain strong vendor relationships.

5.

Operational Reviews & Communication

o

Organize and lead conference calls for operational reviews, facilitating communication between departments.

o

Monitor the Head Office operations team, reporting any issues or challenges to senior management.

6.

Client Relationship Management

o

Develop and maintain strong relationships with key clients and industry stakeholders.

o

• It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.

More about this Key Account Executive job

1. What is the eligibility criteria to apply for this Key Account Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Key Account Executive job?
   Ans: This Key Account Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Key Account Executive job?
   Ans: No, there is no fee applicable for applying this Key Account Executive job and during the employment with the company, i.e., Earth Career Grow Hr Solution Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Key Account Executive role?
   Ans: There is an immediate opening of 5 Key Account Executive at Earth Career Grow Hr Solution Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Key Account Executive job?
   Ans: This Key Account Executive job has 09:00 AM - 06:00 PM timing.