Customer Support Executive

Key Responsibility

The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.

Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.

Outbound Calls: Executive will out call distributor as part for retention activities – Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.

Backend support – Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.

 Additional Responsibilities:

 Verify the documents of the distributors uploaded as per the KYC policy. 

The job description and the person specification are only an outline of the task, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may be reasonably required by their line manager.

 Experience

2 or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage

Attributes, Skill Sets

Good Communication skills, Language Proficiency English + any other south Indian language)

• It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.