Helpdesk Executive (Office)

We are looking for a Helpdesk Executive (Office) to join our team Mswipe Technologies Pvt. Ltd. to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹18000 - ₹25000 and opportunities for growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work with other departments to manage complex issues.

We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer satisfaction.

Key Responsibilities:
Act as the first point of contact for customers and field staff for POS/swiping machine-related issues.

Handle inbound calls, emails, or chats to log customer complaints or queries.

Troubleshoot basic technical issues such as connectivity, printing, transaction errors, and device setup.

Guide customers through configuration steps and software updates.

Coordinate with field service engineers for on-site support when required

Preferred Skills:

Experience in the banking/payment industry or POS device support.

Knowledge of terminal configuration and application installation. (Any BPO industry candidate preferred)

Familiarity with remote troubleshooting tools.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.