CRM Executive

Job Title: CRM Executive

Job Title: CRM Executive
Department: Sales & Marketing / Customer Service
Location: Noida Sector 2
Reports To: CEO

Timings – 10:00 AM – 07:00 PM (Sunday fixed off)

Job Summary

We are seeking a diligent and customer-focused CRM Executive to join our team. In this role, you will be the key point of contact for our customers, managing our customer relationships and ensuring their needs are met. The ideal candidate is highly organized, an excellent communicator, and comfortable handling a variety of tasks, from data management to direct customer interaction.

Responsibilities

·        Customer Database Management: Maintain and update customer information in Google Sheets and Excel to ensure accuracy and data integrity.

·        Customer Communication: Manage and call our customer database to build relationships, provide updates, and gather feedback.

·        Query Resolution: Proactively respond to and resolve customer queries via phone, email, and messages in a timely and professional manner.

·        Bulk Communication: Handle bulk email and message campaigns, including writing, sending, and replying to customer communications.

·        Team Collaboration: Participate in scheduled team meetings via Zoom two days per week to align on goals and strategies.

·        Event Participation: Attend and represent the company at events once a month to engage with customers and network with industry peers.

Qualifications

·        Experience: Proven experience in a customer-facing role, preferably in customer relationship management (CRM) or a related field.

·        Technical Skills: Proficiency in Google Sheets and Microsoft Excel is a must.

·        Communication Skills: Excellent verbal and written communication skills with a professional and friendly demeanor.

·        Organizational Skills: Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously.

·        Flexibility: Willingness to attend events and calls as required.

• It is a Full Time Sales / Business Development job for candidates with 2 - 3 years of experience.

More about this CRM Executive job

1. What is the eligibility criteria to apply for this CRM Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹28000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this CRM Executive job?
   Ans: This CRM Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this CRM Executive job?
   Ans: No, there is no fee applicable for applying this CRM Executive job and during the employment with the company, i.e., Link Hr Solution Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this CRM Executive role?
   Ans: There is an immediate opening of 3 CRM Executive at Link Hr Solution Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this CRM Executive job?
   Ans: This CRM Executive job has 10:00 AM - 07:00 PM timing.