ServiceNow HR Service Delivery Knowledge Manager

ServiceNow HRSD Portal Lead At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The ServiceNow HRSD Knowledge Manager is responsible for designing the methodology for the global ServiceNow Knowledge Management implementation, managing existing HR knowledge, and driving continuous improvement within ServiceNow HRSD (HR Service Delivery). The Knowledge Manager ensures that HR knowledge is accurate, current, consistent, searchable, appropriately governed, and easy for employees and HR teams to use. The role owns knowledge governance, lifecycle management, content standards, quality assurance, knowledge structure, reporting, optimization, technical configuration required for managing knowledge platform and continuous improvement. This role works closely with HR Knowledge Owners, Subject Matter Experts (SMEs), Knowledge Authors, HR Service Delivery teams, and HRSD Superusers to manage the complete knowledge lifecycle. The Knowledge Manager also plays an important role in ensuring that HR knowledge is optimized for Employee Center Pro, HR Case Management, enterprise search, and Now Assist. Job Responsibilities: Manage the HR Knowledge Lifecycle: Own and coordinate the end-to-end HR knowledge management process within ServiceNow HRSD. Maintain Knowledge Quality: Define quality metrics and ensure HR knowledge meets established content standards before publication and throughout its lifecycle. Manage Knowledge Governance: Implement and maintain the HR Knowledge Management governance framework, including clear roles and expectations for knowledge owners, knowledge authors, SMEs, approvers, HRSD superusers, and other contributors. Manage Knowledge Structure in ServiceNow: Maintain the functional organization of HR knowledge within ServiceNow HRSD, partner with the ServiceNow platform team on required technical configuration, and ensure content is structured consistently for easy discovery by employees and HR agents. Optimize Knowledge for Employee Center Pro: Ensure employee-facing HR knowledge provides an effective self-service experience through Employee Center Pro. The objective is to help employees find the right answer without needing to submit an HR case whenever possible. Support Now Assist and AI-Enabled Experiences: Ensure HR knowledge is optimized for Now Assist and other AI-enabled HR capabilities, and monitor knowledge-base health and effectiveness to identify improvement opportunities. Support Knowledge Authors and Owners: Serve as the primary point of contact for HR Knowledge Authors and Knowledge Owners. Provide coaching and training to improve the quality and consistency of HR knowledge. Desired Candidate Profile: Experience with Knowledge Management, preferably within HR or Shared Services. Experience using ServiceNow Knowledge Management and/or ServiceNow HRSD. Strong understanding of content lifecycle and knowledge governance. Ability to convert complex HR information into clear, employee-friendly content. Strong attention to detail and content quality. Experience working with SMEs and content owners. Ability to manage multiple articles, owners, reviews, and deadlines simultaneously. Ability to interpret knowledge and search analytics and translate findings into improvements. Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! • Competitive Salary Package • Performance-Based Bonus Plans • Health and Wellness Incentives • Employee Stock Purchase Program • Community Outreach Programs / Charity Events • Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Experience Level Senior Level