Female Guest Relations Executive / Front Office Assistant
Hotel, Rukmani Vihar, Vrindavan
We are seeking confident, well-groomed, and English-speaking female candidates for guest relations, reception, and customer service roles at our hotel in Vrindavan. The candidate will serve as the face of the hotel, ensuring guests receive a warm welcome, prompt assistance, and a memorable stay experience.
Greet guests warmly and ensure a pleasant check-in and check-out experience.
Handle front desk operations including reservations, room allocation, and guest queries.
Communicate effectively in English with domestic and international guests.
Maintain professional appearance and courteous behavior at all times.
Assist guests with information about hotel facilities, local attractions, and transportation.
Coordinate with housekeeping, room service, and maintenance departments for smooth operations.
Handle phone calls, emails, and guest requests efficiently.
Manage billing, receipts, and payment collection in coordination with accounts.
Maintain daily guest records, feedback forms, and complaint registers.
Support event and VIP guest management during special occasions.
Gender: Female
Age: 18 to 30 years preferred
Education: Minimum 12th pass; Hotel Management or Hospitality background preferred.
Language Skills: Must speak fluent English and Hindi; knowledge of additional languages is an advantage.
Experience: 0–2 years in hotel front desk, guest relations, or similar role (Freshers welcome).
Appearance: Well-groomed and presentable with confident communication.
Excellent verbal and written communication (English & Hindi)
Pleasant personality and polite demeanor
Basic computer knowledge (MS Office, billing software, email)
Strong sense of responsibility and teamwork
Customer service-oriented attitude
Problem-solving and quick decision-making ability
Duty Hours: 9 hours per shift (rotational shifts – morning/evening)
Weekly Off: As per roster
Attractive Salary + Incentives
Free Food & Accommodation (for outstation candidates)
Training & Career Growth Opportunities
Safe and respectful working environment
📍 VIGILO Multi-Services & Manpower Pvt. Ltd.
Registered HQ: Spectrum Metro I, Tower A-504, Noida Sector 75, UP – 201304
Branch Office: B-72, Madhav Kutir, Vrindavan, Mathura – 281121
📞 Contact: +91-8383968612 / 9105573711 / 6394559283