1. Manage the daily operations of the serviced apartment, including front desk services, guest check-in/check-out.
2. Coordinate and oversee the booking process, including reservations, cancellations, and modifications, to maximize occupancy and revenue.
3. Respond promptly to guest inquiries, concerns, and requests, ensuring high customer satisfaction.
4. Supervise and train front desk staff to deliver exceptional customer service and maintain a professional appearance.
5. Ensure the property is well-maintained, clean, and presentable at all times.
6. Collaborate with housekeeping, maintenance, and other relevant departments to address guest needs and property upkeep.
7. Monitor and manage inventory levels of essential supplies and amenities.
8. Prepare and analyze operational reports to track performance metrics, occupancy rates, and revenue.
9. Implement and maintain effective communication channels with team members and guests.
10. Assist in the development and implementation of operational policies and procedures.
Experience in hospitality industry