IT Professional

📌 Hashcode Softwares – Job Description (MCA Certified)

✉️ Position: Customer Support Executive – Email Support

💰 Salary: ₹18,000 – ₹22,000 In-Hand + PF & Incentives

🏠 Work Type: Permanent Work From Home

🕒 Work Hours: 10:00 AM – 7:00 PM (Mon–Fri, Sat & Sun Off)

🛠️ Responsibilities

✔️ Handle customer queries and complaints via email in a timely manner.

✔️ Draft clear, professional, and empathetic responses to customer issues.

✔️ Escalate complex issues to higher support teams when required.

✔️ Maintain records of customer interactions using CRM/email ticketing systems.

✔️ Follow up to ensure customer satisfaction and resolution.

✔️ Achieve daily targets for response time and quality.

✅ Eligibility

🎓 Minimum Graduate (Any stream).

✍️ Excellent written communication skills in English (mandatory).

💻 Proficiency in MS Office / Google Docs / Email platforms.

📧 Knowledge of CRM or ticketing systems is an advantage.

🚀 Freshers & experienced candidates both welcome.

🙂 Patience, problem-solving ability, and customer-first attitude.

🎁 Benefits

💼 Fixed Salary + PF & Incentives

🏠 Permanent Work From Home

💻 High-End Laptop & Internet Reimbursement

👥 Dedicated HR & Team Support

🩺 Health Insurance Cover

🎁 Welcome Kit & Official ID Card

🏆 Monthly Rewards & Recognition

📚 Access to Digital Skill Development Courses

🧠 Mental Health & Counseling Support

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 0 - 3 years of experience.

More about this IT Professional job

1. What is the eligibility criteria to apply for this IT Professional job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this IT Professional job?
   Ans: This IT Professional job will have 5 working days.
4. Are there any charges applicable while applying or joining this IT Professional job?
   Ans: No, there is no fee applicable for applying this IT Professional job and during the employment with the company, i.e., Hashcode Softwares Private Limited.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this IT Professional role?
   Ans: There is an immediate opening of 52 IT Professional at Hashcode Softwares Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this IT Professional job?
   Ans: This IT Professional job has 10:00 AM - 05:00 PM timing.