Desktop Support Engineer

Looking for Desktop Support Role

• Act as the first point of contact for all IT-related inquiries and support requests (phone, email, chat, in-person).

• Log, categorize, and create tickets for incoming calls and requests using the IT ticketing system.

• Assign support tickets to appropriate technicians or specialists based on categorization and priority.

• Perform initial troubleshooting and resolve basic technical issues or escalate as needed to higher levels of support.

• Provide Remote support for the L1 Tickets

• Track, manage, and maintain asset assignment, including provisioning new assets and recording asset allocation.

• Coordinate asset procurement in collaboration with vendors, ensuring compliance with organizational standards and policies.

• Oversee asset lifecycle management: procurement, deployment, regular maintenance, reclamation, and retirement.

• Work closely with Team leader on the asset management process.

• Hardware and Software Inventory along with all the licenses

• Liaise with vendors for warranty claims, repairs, and replacements.

• Update asset records and documentation following every change, repair, or retirement.

• Communicate ticket status and resolution updates to end-users and keep detailed records of interactions.

• Provide feedback to IT Team Lead on everyday issues, recurring failures, and opportunities for process improvements.

• Work with TL and Maintain, update service documentation, asset inventories, and standard operating procedures.

• Foster positive relationships and trust with end-users and team members through effective communication and reliable support.

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 2 - 4 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Thinkpad Infotech (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 4 Desktop Support Engineer at Thinkpad Infotech (opc) Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.