End-User Support:
Provide hands-on or remote technical support to end-users to resolve hardware, software, and network issues.
System Installation & Configuration:
Install, configure, and maintain desktop computers, software, operating systems, and peripherals.
Troubleshooting:
Diagnose and resolve technical problems, such as network connectivity issues, software malfunctions, and hardware failures.
Maintenance & Upgrades:
Perform regular maintenance, updates, and upgrades on hardware, software, and operating systems to ensure optimal performance and security.
Security:
Help maintain the security of IT equipment and data by implementing and following security best practices.
Documentation:
Document incidents, problems, and their resolutions, and maintain IT inventory records.