Desktop Support Engineer

Job Summary

The Desktop Support Engineer – L1 at VDA is responsible for providing first-level technical support to end users across the organization. This role involves diagnosing and resolving hardware, software, and network-related issues, ensuring minimal downtime and optimal user productivity. The engineer will handle tickets, respond to user queries, and escalate complex issues to higher support levels when required.

Key Responsibilities

Technical Support & Troubleshooting

• Provide first-level support for desktops, laptops, printers, and other end-user devices.

• Troubleshoot basic hardware issues including boot failures, device connectivity, and peripheral malfunctions.

• Assist with software installation, updates, and configurations (Windows OS, MS Office, antivirus, etc.).

• Resolve basic network-related issues such as Wi-Fi connectivity, VPN login, password resets, and shared drive access.

• Support end-users through remote tools, phone calls, email, or in-person visits.

User Assistance & Ticket Management

• Respond to incoming support requests and log all incidents in the service desk system.

• Provide timely updates and ensure proper closure of tickets following ITIL standards.

• Escalate unresolved or complex issues to L2/L3 teams as per defined procedures.

• Educate users on basic technical troubleshooting and best practices.

System Administration (L1 Level)

• Assist in joining systems to domains, user profile setups, and access management activities.

• Support configuration and deployment of new devices including imaging and patch updates.

• Maintain asset inventory for IT equipment and ensure proper documentation.

Maintenance & Monitoring

• Perform routine health checks on IT infrastructure components at the user end.

• Ensure compliance with company policies regarding security, acceptable use, and data protection.

• Report and document recurring issues to help improve IT processes.

Required Skills & Qualifications

Technical Skills

• Basic understanding of Windows OS (Windows 10/11), MS Office 365, and common enterprise applications.

• Familiarity with Active Directory tasks (password resets, account unlocks, group memberships).

• Knowledge of basic networking concepts (LAN, WAN, DNS, DHCP).

• Experience with ticketing tools like ServiceNow, Jira, Freshservice, or similar.

Soft Skills

• Strong communication and customer service skills.

• Ability to work under minimal supervision and prioritize tasks.

• Problem-solving mindset with attention to detail.

• Team player with proactive support attitude.

Education & Experience

• Diploma/Graduate in IT, Computer Science, or related field.

• 1–2 years of experience in desktop or IT support.

• Certifications such as CompTIA A+, Microsoft MTA/MCSA, or equivalent (optional but preferred).

• It is a Full Time IT / Hardware / Network Engineer job for candidates with 2 - 4 years of experience.

More about this Desktop Support Engineer job

1. What is the eligibility criteria to apply for this Desktop Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Desktop Support Engineer job?
   Ans: No, there is no fee applicable for applying this Desktop Support Engineer job and during the employment with the company, i.e., Bn Digitech Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Desktop Support Engineer role?
   Ans: There is an immediate opening of 4 Desktop Support Engineer at Bn Digitech Solutions
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this IT / Hardware / Network Engineer job.
8. What are the timings of this Desktop Support Engineer job?
   Ans: This Desktop Support Engineer job has 09:00 AM - 06:00 PM timing.