A housekeeping supervisor oversees a team to maintain cleanliness, orderliness, and safety standards in guest rooms and public areas, managing staff, inventory, and guest requests while ensuring compliance with established protocols and contributing to positive guest experiences. Key responsibilities include assigning tasks, training staff, conducting inspections, managing supplies, handling complaints, and collaborating with other departments to uphold a high-quality environment.
Key Responsibilities
Team Management:Supervise, train, and schedule housekeeping staff, including assigning tasks and monitoring performance.
Quality Control:Inspect guest rooms and common areas to ensure they meet strict standards for cleanliness, sanitation, and presentation.
Inventory Management:Track and manage supplies, equipment, and linens, reordering when necessary to ensure operations run smoothly.
Guest Service:Respond to guest complaints and requests related to housekeeping in a timely and professional manner.
Safety & Compliance:Ensure that all staff adhere to safety protocols, sanitary regulations, and fire safety rules, including the safe use of chemicals.
Reporting:Maintain detailed records of cleaning tasks, team performance, and inventory.
Essential Duties
Develop and implement cleaning procedures and protocols.
Address and resolve any issues or deficiencies found during inspections.
Collaborate with maintenance and front desk departments to ensure cohesive operations.
Assist with daily housekeeping duties, including stepping in to help when a team member is absent.
Contribute to staff development through training and mentoring.
Handle lost and found items, reporting security issues, and updating room status.
Skills and Qualifications
Strong leadership and communication skills.
Attention to detail and a strong work ethic.
Ability to multitask and prioritize tasks effectively.
Problem-solving and conflict-resolution abilities.
Willingness to lead by example and perform any task expected of the team.
Housekeeping Supervisor Job Description [+2024 TEMPLATE]
A Housekeeping Supervisor is responsible for ensuring that the standards of cleanliness are met. They assign tasks, inspect work t...
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Supervise and train housekeeping staff, including scheduling and assigning tasks. Ensure all rooms and common areas are cleaned an...
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Housekeeping Supervisor Job Description Template - HRBLADE
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