A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
18,000 - 20,000 /महीना
Maruti Flex Traders Llp
घर से काम
टेलीसेल्स / टेलीमार्केटिंग में 6 - 60 महीने का अनुभव
घर से काम
फुल टाइम
Key responsibilities
Customer interaction:
Manage all customer interactions, including inquiries, complaints, and feedback, across various channels.
Data analysis:
Analyze customer data to identify trends, understand customer needs, and provide insights to relevant teams.
Strategy development:
Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
Cross-functional coordination:
Liaise between departments like sales, marketing, and operations to ensure customer needs are met and communication is streamlined.
Lead management:
Handle inbound leads generated by marketing and conduct follow-ups to convert them into customers.
Reporting:
Provide reports on customer satisfaction, campaign performance, and other key metrics to stakeholders.
Process improvement:
Identify opportunities to enhance the customer experience and optimize CRM systems and processes. l
