Make outbound calls to customers regarding pending or overdue payments.
Remind customers of due dates and payment modes to ensure timely collections.
Negotiate and follow up on payment commitments and settlements.
Maintain accurate records of all collection calls and payment updates in the system.
Handle customer queries and resolve issues related to billing or payments.
Escalate complex cases to the senior collection officer or team lead when necessary.
Ensure compliance with company policies and maintain professionalism during customer interactions.
Achieve daily, weekly, and monthly collection targets