A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 20,000 /महीना
कार क्वेस्ट
थाणे वेस्ट, थाणे
टेलीसेल्स / टेलीमार्केटिंग में 1 - 3 वर्षो का अनुभव
फुल टाइम
Job description of Customer service Executive .
Job Details:
Location :Thane.
Education : HSC or Graducate.
Department : Service center.
Experince : 1 yr plus (Post service follow up / Service reminder calls).
Key skills : excel experience, customer service, out bound calling, communication skills.
Key Responsibilities:
Maintain Customers Data Base
Workshop Customers data to be maintained with correct and latest account details Contact no. contact person name, e-mail ids, bill to account, etc.).Scheduling an Appointment
Accept service booking and register in the appointment sheet.
Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts department.
Making a prior call for reconfirmation of appointments.
Welcome and greet customers
Customers arrived at reception to be greeted and introduce to respective service advisors in case all service advisors are busy.
Preparing Analysis
Vehicles which have not visited last two years to be extracted e Dealer and inform to the Service Manager.
Instant feedback analysis to be done.
Service follow up analysis to be done.
Root cause analysis to be given to Service Manager.
Contact : Richa 7208090083
