Key Responsibilities
Handle inbound and outbound customer calls in a professional manner
Respond to customer inquiries, complaints, and requests promptly
Provide accurate information about products, services, or processes
Maintain records of customer interactions and transactions
Follow communication scripts and company guidelines
Escalate complex issues to the relevant department when required
Meet performance targets such as call quality, resolution time, and customer satisfaction
Build and maintain positive relationships with customers
Educational Requirements
Minimum: -12th pass
Experience
0-3 yrs Experience
Salary & Benefits (Optional Section)
Competitive salary + incentives
Performance-based bonuses