Key Responsibilities:
Make outbound calls to customers and clients to promote products or services.
Handle inbound calls and address customer inquiries or complaints professionally.
Understand customer requirements and provide relevant information or solutions.
Maintain an accurate record of calls, customer details, and feedback in the company database.
Follow up with potential leads and ensure timely follow-up as required.
Provide feedback to the team and management regarding customer interactions and suggestions for improvement.
Stay updated on product/service details and company policies to provide accurate information to customers.