कस्टमर सपोर्ट टेलीकॉलिंग एग्जीक्यूटिव

Job Purpose

To enhance customer satisfaction and retention by reminding customers about their vehicle's scheduled service, informing them about service offers, and assisting them in booking service appointments.

Key Responsibilities

• Make outbound reminder calls to customers for scheduled vehicle servicing.

• Inform customers about ongoing service offers, promotions, and maintenance packages.

• Assist customers in booking service appointments and coordinate with the service team.

• Maintain accurate records of customer interactions and follow-ups in the CRM system.

• Handle basic customer queries related to vehicle service schedules and escalate complex issues to the Service Manager or Team Leader.

• Ensure professional, courteous, and customer-centric communication at all times.

• Achieve daily and weekly call targets while contributing to customer retention goals.

Eligibility

• Minimum 12th Pass; Graduation is preferred.

• Prior experience in Telecalling, Customer Service, or Automobile CRM is preferred.

• Freshers with excellent communication skills may also be considered.

Required Skills

• Strong verbal communication skills in Hindi, English, and Marathi.

• Customer service and relationship management.

• Outbound calling and follow-up skills.

• Appointment scheduling and coordination.

• Basic computer knowledge (MS Office).

• Experience with CRM software is preferred.

• Good telephone etiquette and active listening skills.

• Time management and multitasking abilities.

• Professional and customer-focused approach.

Key Performance Indicators (KPIs)

• Number of outbound calls made per day.

• Service appointment conversion ratio.

• Customer satisfaction (CSAT) score.

• Vehicle service retention percentage.

• Accuracy of CRM records and follow-ups.

Preferred Industry

• Automobile Dealerships

• Automotive Service Centers

• Call Center / BPO (Automobile Process Preferred)

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।