A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
12,000 - 16,000 /महीना
Womilys Lifestyle Private Limited
घर से काम
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
घर से काम
फुल टाइम
We are looking for a dedicated and customer-focused Chat Support Executive to handle customer queries via chat and email. The ideal candidate should have excellent communication skills, problem-solving ability, and a positive attitude toward customer service.
Key Responsibilities:
Handle customer queries and complaints via live chat and email channels.
Provide accurate, valid, and complete information to customers in a timely manner.
Maintain customer records and update the CRM with relevant details.
Resolve issues efficiently to ensure high customer satisfaction.
Follow standard processes and company policies during all interactions.
Collaborate with the technical and operations teams to resolve complex cases.
Meet daily productivity and quality targets.
Required Skills:
Excellent written English communication skills.
Good typing speed (minimum 30–35 WPM preferred).
Strong problem-solving and multitasking ability.
Basic computer knowledge (MS Office, Gmail, etc.).
Qualification:
Minimum 12th pass / Graduate in any discipline.
Prior BPO or Chat Process experience (3–4 months) preferred.
Freshers with good communication skills can also apply.
