Customer Care Executive

### **Job Title: Customer Support Executive – Media Process (ZEE5)**

**Location:** Thane, Mumbai

**Salary Range:** ₹15,000 – ₹22,000 (In-hand/CTC based on experience)

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### **Job Summary:**

We are hiring Customer Support Executives for a Media Process supporting **ZEE5** users. The role involves handling customer queries related to subscriptions, streaming issues, account management, and general platform support via calls, chat, or email.

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### **Key Responsibilities:**

* Handle inbound/outbound customer interactions (calls/chat/email)

* Resolve customer queries related to:

* Subscription & billing issues

* Login / account access problems

* Video streaming / buffering issues

* Content-related inquiries

* Provide accurate and timely resolutions

* Maintain high customer satisfaction (CSAT) scores

* Document customer interactions in CRM systems

* Follow company policies and quality guidelines

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### **Eligibility Criteria:**

* Minimum Qualification: HSC (12th Pass) / Graduate

* Fresher & Experienced both can apply

* Basic to good English communication skills

* Hindi/Regional language proficiency preferred

* Basic computer knowledge required

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### **Skills Required:**

* Good communication & listening skills

* Problem-solving ability

* Customer handling skills

* Basic technical understanding (apps, mobile, OTT platforms)

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### **Work Details:**

* Rotational shifts (including weekends)

* 6 days working, 1 rotational week off

* Work from Office (Thane)

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### **Perks & Benefits:**

* Fixed salary + performance incentives

* PF & ESIC (as applicable)

* Paid training provided

* Career growth opportunities in media/OTT industry

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### **Preferred Candidate:**

* Immediate joiners

* Candidates with customer support/voice process experience preferred

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