Key Responsibilities
Handle incoming calls, emails, and chat queries from customers
Resolve customer complaints and issues efficiently
Provide accurate information about products, services, and policies
Maintain records of customer interactions and transactions
Follow up with customers to ensure resolution and satisfaction
Escalate complex issues to the appropriate department
Meet performance metrics such as response time and customer satisfaction scores
Preferred Experience
0–2 years of experience in customer service
Required Skills & Qualifications
Basic computer knowledge
HSC Graduate Freshers Can apply.