We are looking for a Customer Care Executive to join our team at Teleperformance. The role offers ₹15000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
Job Description.
Job profile Customer Support Executive sales .
Qualification - Graduation.
Required Language - English, Hindi and Marathi.
Salary - 15000 to 18000 per month.
6 days working in a week.
Day shift.
Candidate should have a laptop with internet connectivity.
Window 10 or 11.
Ram 8 GB.
Processor i5 required.
Internet speed 50 Mbps.
USB Headset.
Power Backup.